CURRENTLY ONLINE ORDERING IS ONLY AVAILABLE TO PURCHASE GIFT CARDS. ALL OTHER ITEMS ON THE SITE MUST BE PURCHASED ONSITE AT THE LUCKY DOG STORE.
Shopping the Quick Pick Store is easy! Parents and Players can share an account, for easy shopping!
- Shop our store for event merchandise (and be sure to snag some Lucky Dog gear too).
- Checkout through our secure payment system and you'll receive an email confirming the order was received.
- Check the status of your order online anytime (if you created a free account).
- Receive an Order Ready notification email.
- Pickup your items at the convention center.
GJNC Store Information
Order Pickup Location
The pickup location is inside the Las Vegas Convention Center at 3150 Paradise Rd, Las Vegas, NV. Enter through the tournament main doors. The Lucky Dog store just ahead of the main entrance on the left hand side.
In-Store Shopping
The Lucky Dog store is located inside Las Vegas Convention Center at 3150 Paradise Rd, Las Vegas, NV. Enter through the tournament main doors and the store will be just ahead of you. Face coverings are optional for those who have not had the COVID-19 vaccine and strongly encouraged for those who have not.
1 ABOUT PICKUPS
1.1 Will my order be held for me if I don't arrive until the 2nd weekend of the event in Orlando?
Yes! All orders will be held in the Pickup Area until Sunday March 14th at 2pm.
1.2 How long will it take to process my order?
Please allow at least 1 hour from the time you place your order. We will process orders as quickly as possible, and in the order received.
1.3 What if I have to leave before my order is ready?
If your order is not ready before you leave the facility, please come back to pick it up the next day. If you are leaving town for good, you'll need to make arrangements for someone else to pick it up since we do not offer refunds.
1.4 What should I bring to pick up my order?
Bring your order confirmation (on cell phone is okay) and a valid ID. If the item is to be picked up by someone else, please notate that during checkout.
1.5 If I am in a hurry, can I request to have my order expedited?
No. Unfortunately, we are unable to expedite orders. They will be processed in the order received.
1.6 Where do I pickup my order?
Orders can be picked up in the Lucky Dog Tournament Merchandise store at the convention center. Please check with tournament officials to find our exact location.
1.7 What happens if I don't pick up my item before the event is over?
Since we don't offer shipping nor refunds, any unclaimed items will be donated to the local homeless shelter.
2 RETURNS/EXCHANGES
2.1 Can I get a refund if I don't like what I ordered?
No. Unfortunately, we can not offer refunds (whether purchased onsite or online). We do offer limited exchanges (must be for exact same item in a different size).
2.2 If I don't like something, can I exchange it for a different item?
You can only exchange an item for the exact same item in a different size. Example: If you buy a red hoodie with a ball on it and don't like it. You cannot exchange it for a blue hoodie with a ball on it. You can only exchange it for a blue hoodie with a ball on it in a different size. If that size is not available, you cannot make the exchange.
2.3 Why don't you offer refunds?
We would love to offer refunds and exchanges to keep our customers as happy as possible. We analyze data that helps us know how much to order for the event, but the key is to sell everything by the end of the weekend. Below is a list of reasons why we have made the tough decision NOT to accept returns.
Purchases to Hold Items
Our past experience has been that some people bought multiple items to "hold" them, and then returned what they didn't want on the last day of the event, leaving us with merchandise we can't sell.
Flash Sales
Periodically, we may need to place certain items on sale for a limited time to thin out inventory. After the flash sale, the item returns to its original price. Allowing refunds/exchanges is problematic because the flash sale price was created to move those items out of the store.
Getting Credit for Sale Items
Some people have purchased items on sale and then returned to exchange that sale items for a full-priced item, claiming not to have a receipt. In these cases, we can't know for sure how much they paid for the original item. We want to be fair to both our customers and our company.
2.4 What if you don't have the size in an item I wish to exchange?
We cannot allow you to exchange an item for anything other than the exact same item in a different size. If the size you need is not available, unfortunately you will need to keep that item.
2.5 Why don't you just require a receipt for all transactions, so that you can accept refunds and exchanges?
In the past we have had customers claim not to receive a receipt, even though we set our equipment to print a receipt for every transaction. Doing business without receipts was very costly for us, so we decided to limit exchanges and refunds.
